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Frequently Asked Questions

  • Standard delivery typically takes 3-5 business days. Express delivery options are available at checkout for faster shipping.
  • We partner with trusted courier services to ensure safe and timely delivery of your orders.
  • Free standard delivery applies to orders over a minimum amount. Please check our shipping policy for details.
  • Please check your spam folder. If you still can't find it, contact our customer service team with your order number.
  • Delivery methods are specified during checkout. Some items may be delivered directly from our branch locations.
  • Yes, click and collect is available at selected locations. Choose this option at checkout to pick up your order.
  • Weekend delivery is available for select areas. Please check delivery options during checkout.
  • You will receive an email confirmation once we have received and processed your return.
  • Refunds are typically processed within 5-7 business days after we receive your return.
  • Return shipping costs depend on the reason for return. Please refer to our returns policy for details.
  • Original delivery charges are non-refundable unless the return is due to our error or a faulty product.
  • VAT is automatically removed for orders shipped outside the EU during checkout.