Frequently asked questions
How long does it take for home delivery?
Standard delivery typically takes 3-5 business days. Express delivery options are available at checkout for faster shipping.
What courier do you use for deliveries?
We partner with trusted courier services to ensure safe and timely delivery of your orders.
Why am I being charged for delivery on my order when it states standard delivery is free?
Free standard delivery applies to orders over a minimum amount. Please check our shipping policy for details.
I haven't received a dispatch email/email confirmation?
Please check your spam folder. If you still can't find it, contact our customer service team with your order number.
Why does it not tell us on the website that the parts will be delivered by the branch?
Delivery methods are specified during checkout. Some items may be delivered directly from our branch locations.
Do you deliver on Weekend?
Weekend delivery is available for select areas. Please check delivery options during checkout.
Can you confirm you have received my return?
You will receive an email confirmation once we have received and processed your return.
How long will it be before I get a refund?
Refunds are typically processed within 5-7 business days after we receive your return.
